City Recognizes Staff During National Public Safety Telecommunicators Week

April 9-15, 2017 is National Public Safety Telecommunicators Week in Canada and the City of Fredericton Public Safety & Environment Committee took time to recognize the work done by Fredericton’s telecommunications operators – more frequently known as 9-1-1 dispatchers – at their monthly meeting.

“I want to express my sincere appreciation to the employees that work behind the scenes to help with emergencies and other non-essential, support services here at the City of Fredericton,” said Coun. Chase.  “Theirs is so often the calm voice that helps in tragic circumstances and they are the conduit that helps to keep our municipal operations running smoothly 24 hours a day.”

In New Brunswick, 9-1-1 services are broken into six regions, or Public Safety Answering Points (PSAP) - Bathurst, Edmundston, Fredericton, Miramichi, Codiac (Moncton), and Saint John.

In Fredericton, the 9-1-1 telecommunications centre is housed at the Two Nations Fire Station on Fredericton’s northside.  There are 20 operators that work 24 hours a day, 365 days a year, in a combination of 12-hour shifts.

Fredericton’s PSAP handles almost 39,500 9-1-1 calls annually.  They also deal with non-emergency calls and monitored and responded to radio transmissions. Operators also handle after-hours Engineering & Operations calls for the City of Fredericton.

Citizens are reminded to call 9-1-1 only in the case of an emergency; when there is a threat to health, safety or property.  That includes a fire, a serious accident, crime in progress; someone is in immediate danger, or an emergency medical situation.  To contact the Fredericton Police Force about administrative matters, call 506-460-2300.  To reach the Fredericton Fire Department about community services or events, or to request information, call 506-460-2500.