City Recognizes staff during National Public Safety Telecommunicators Week

April 14-20, 2019 is National Public Safety Telecommunicators Week in Canada and the City of Fredericton Public Safety & Environment Committee is pleased to recognize the work done by Fredericton’s telecommunications operators – more frequently known as 9-1-1 dispatchers.

“Our 9-1-1 dispatchers, like those across the country, deal with challenging situations in a calm and professional manner,” said Coun. Stephen Chase, Chair of the Public Safety & Environment Committee. “Along with my Council colleagues, I want to thank them for their hard work and dedication.”

In New Brunswick, 9-1-1 services are broken into six regions, or Public Safety Answering Points (PSAP) - Bathurst, Edmundston, Fredericton, Miramichi, Codiac (Moncton), and Saint John.

In Fredericton, the 9-1-1 telecommunications centre is housed at the Two Nations Fire Station on Fredericton’s northside.  There are 20 operators that work 24 hours a day, 365 days a year, in a combination of 12-hour shifts.

Fredericton’s PSAP handles almost 40,000 9-1-1 calls annually.  They also deal with non-emergency calls and monitored and responded to radio transmissions. Operators also handle after-hours Engineering & Operations calls for the City of Fredericton.

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Citizens are reminded to call 9-1-1 only in the case of an emergency; when there is a threat to health, safety or property.  That includes a fire, a serious accident, crime in progress; someone is in immediate danger, or an emergency medical situation.  To contact the Fredericton Police Force about administrative matters, call 506-460-2300.  To reach the Fredericton Fire Department about community services or events, or to request information, call 506-460-2020.