Fredericton Community Alerts

We know that getting timely information related to day-to-day activities and emergencies is important to your daily routine. This is why the City of Fredericton has partnered with Voyent Alert! as the communication service provider for notifications and alerts to our community.  

 

Residents are encouraged to sign-up to Voyent Alert! online to ensure they have the latest information related to daily programs and services, including any disruptions to those services, as well as details related to emergency situations. 

 

Phase I of our Fredericton Alerts was launched on April 11, 2023. You will have the option to receive notifications for critical events, such as flooding, as well as day-to-day communications such as recycling information or municipal field closure updates. New alert options will be added periodically. 

 

Registration for the service is FREE, simple and totally anonymous. You can choose how you would like to receive alerts, either through a mobile app, email or text message.  

How do I register for Voyent Alert? 

You can register for the service in one of two ways: 

1. If you would like to use Voyent Alert! on your smart phone, download and install the Voyent Alert! mobile app from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions. For a more in depth tutorial on how to register, check out this video by Voyent Alert!

2. If you would like to receive text or email, visit the Voyent Alert web-based registration page at https://ca.voyent-alert.com/vras/register.html. After you enter in an address, a registration code will be sent to you via the contact method you provided.  Once you enter the registration code, registration is complete. Please note that should you choose to receive notifications via text, your mobile phone carrier may charge you fees and you are responsible for such charges or fees. You can choose to receive the alerts via the app, or by email to avoid any mobile phone provider fees. 

Sign up online

             

 

 

Voyent Alert! uses geolocational information to provide you, the End User with information regarding your position, or the position of other sites you wish to track, relative to a incident or public topic you have subscribed to. This includes details such as your direction and distance from an event or when you might encounter an event if you or it is moving. Voyent Alert! also uses the information to help filter communications that may not be relevant to you or other locations you wish to track.  

The alerts that are broadcasted on phones, televisions, radios, etc. are issued through the Alert Ready system. Our alerts are sent through Voyent Alert!, an independent emergency management system that is subscription-based and used for municipal emergencies. The Alert Ready program is often used by the Government of New Brunswick and the RCMP. 
 

Alerts are issued on an as-required basis. In the event that a situation has a public safety risk, alerts can be issued. This could include, for instance, evacuations or localized flooding. You also have the option of opting into some day-to-day communications such as garbage and recycling information or municipal facility updates. 

 

No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected. This will change in the future as more alert types are added. To identify which topics you would like to subscribe to, visit the “My Topics” menu on your Voyent Alert! Account. 
 

No. The only information required to register is a postal code or address and a phone number or email address. No other personal information such as your name, address, or date of birth is required. Please see the Voyent Alert! Privacy Policy at voyent-alert.com for more details. 
 

No. Voyent Alert! is very simple to use. 

When you first register, helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen or in your app for assistance. Additional support can be found on the Voyent Alert Frequently Asked Questions page (Voyent-alert.com/ca/community) where you can also submit a question directly. You can also contact the City’s communication department at communications@fredericton.ca or call Service Fredericton at 506-460-2020. 

 

Some emergency alerts will be issued by the City’s Emergency Measures Command Centre. Alerts that are not issued as emergency alerts (ie: recycling notices, etc.) are issued by the City’s Communications Department or the department responsible for the work (e.g.: Roadway Operations, Recreation).  
 

Yes.  If you are outside of the City of Fredericton you can still register to receive alerts. Simply enter “Fredericton” or a Fredericton address on the registration page to get started. Once registered, you can either move your “home” pin or create a new one for other locations of interest to you. 

 

Yes, subscribers can choose which type of alerts they receive. When you log in, you can select which notifications you receive under the “My Topics“ tab. Critical alerts will go out to subscribers regardless of whether you have opted in.  
 

No, these alerts will be issued as text messages for those that opt-in via their mobile number, via the Voyent app, or to an email for those who subscribe via email. In the event of a critical alert where the public must be alerted immediately, the alerting sound will override your phone settings.  
 

There are several reasons that someone you know may have received an alert, but you did not. First, you must be opted-into alerts to ensure they go to either your phone via text, Voyant app, and/or to your email. Secondly, alerts can be geo-targeted, meaning they are only issued to those that are impacted. For a City-wide emergency, for instance, everyone would receive an alert. For a specific neighborhood emergency, the alert(s) would be targeted to the specific area. Alerts can be geo-targeted based on the addresses associated with your profile. 
 

No. Provided you are connected to a mobile service or can access your email, the alerts will get to you wherever you are, even if you are outside of Fredericton. The City of Fredericton will only issue alerts for locations within city limits  

 

Yes. Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use the web registration to receive email or text alerts. 

 

Yes. Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like City Hall (397 Queen Street). Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set. 

 

To confirm your registration, you only need to login to your account. When you login you will be sent a new 4-Digit Verification Code to your device. Make sure to use this new code. Once you have successfully logged in you can be confident that you will receive your alerts. 

 

If you would like to leave or delete Voyent Alert! you will need to login to Voyent Alert! at https://ca.voyent-alert.com/vras/client.html or open the Voyent Alert! App. Then click on the menu options icon (three horizontal bars) located in the top left corner of the screen and select ‘My Profile’. Once in ‘My Profile’, select unsubscribe. This will unregister you from the system and you will no longer receive alerts or notifications. 

 

Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do. 

To begin, go to the Voyent Alert! login page at https://ca.voyent-alert.com/vras/client.html and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified. 

Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.