Fredericton Indoor Pool

Cancellation BEFORE start of class 

• Full refunds are available prior to the start of classes. For all cancellations, a credit will be applied to your account. Refund MUST be requested in writing to pool@fredericton.ca or by letter mail to “397 Queen Street, Fredericton, NB, E3B 1B5” to the attention of the Recreation Officer: Aquatics. 

• Payments made in store will be refunded via Electronic Funds Transfer (EFT) 

• Payments made online will be refunded back to the card in which the payment was received. 

• NO REFUNDS WILL BE ISSUED VIA CASH OR BACK TO PHYSICAL CARD. We apologize for the inconvenience. 

Cancellation AFTER start of class 

• Cancellations can be requested after the start of class with a prorated refund, in writing to pool@fredericton.ca 

• Proration will be based on classes elapsed over the session unless the request is accompanied by a medical note. 

Cancellation by City of Fredericton 

• If class is cancelled due to inclement weather or other short-term instance, every effort will be made to accommodate the lost time within the existing course schedule, or through providing make-up classes, at the discretion of the Recreation Leader. 

• If classes are interrupted by external factors beyond our control, prorated credits will be provided effective the date of facility closure and all class activity suspended where appropriate. 

• Some advanced certification courses may be able to continue in a blended format and will be addressed on a case-by-case basis. 

• If you wish to be refunded the credit, you must request it in writing at pool@fredericton.ca 

• Participants skill level will be evaluated at the beginning of each session of classes. If a participant requires remedial help, Instructors & Supervisory staff will work with parents to secure instructional services to provide a pathway for success. 

• Enrollment is based on the level or levels specified by the activity name. 

• In certification programs, the ability to perform skills at a higher level does not automatically ensure certification of skills at a lower level. 

• Candidates must meet the pre-requisites for a program or activity prior to registration in that course or activity. 

• Learn to Swim Programs: Candidates must meet the minimum age and previous level (or equivalent) BEFORE the first day of class. 

• Certification Courses: Candidates must meet the pre-requisites for certification BEFORE the exam (or final date) of the enrolled course. Candidates who do not meet the minimum age requirements WILL NOT be permitted to participate. 

• Lifesaving Sport: Participants must meet the pre-requisites prior to the start of the season. Fundamentals must have completed a minimum of Swimmer 4 prior to enrolling in Fundamentals 1.  

• For Lifesaving Sport events, participants must meet the participation guidelines set forth in the registration packages. 

• Registration will begin and close as per the information package for the event. 

• Other programs and activities outline their registration for activities will close at 11:59 PM the day prior to first day of classes 

• Registration for activities will OPEN a minimum of 2 months prior to the start of group classes 

• Specialized programs, private lessons and accommodated programming registration may start at different intervals. Please Contact Us for more information. 

• Late Enrollment 

• Late enrollments are accepted at the discretion of the Recreation Leader for Aquatics. Please contact us at pool@fredericton.ca for more information. 

Unsuccessful Outcome 

• Candidates who are unsuccessful in completing a course may request a review of the course and their skills. 

• In situations where we deem that the course was insufficient or faulty, arrangements will be made by the facility to rectify the issue at our expense. 

• EXCEPT in cases where the Lifesaving Society examination policy does not permit a ‘re-do’ of the exam skills. Arrangements may then be made for a replacement course. 

• Should it be determined that the course was sufficiently delivered, and where the Lifesaving Society Policy permits re-examination through a ‘challenge exam’, any costs associated with re-assessing and evaluating the candidate will solely be the responsibility of the candidate. 

Certification Courses – Prerequisites Not Met 

• When it is determined that a candidate does not meet the pre-requisites for a course or activity, their enrollment in that activity will be cancelled and a credit or refund applied to the customer’s account. Every effort is made to ensure this happens prior to the start of classes. 

• In limited circumstances, a candidate may be permitted to begin a vocational course prior to the completing of it’s pre-requisite. However: 

•  If the participant does not meet the prerequisites by the end of the course enrolled, no refund or credit will be provided for an incomplete outcome.  

• If a participant will not meet the prerequisites for examination by the end of the course and is withdrawn prior to the end of the course, a prorated credit will be issues. 

Terms and Conditions 

The Fredericton Indoor Pool is a non-membership-based facility. However, to provide a variety of options for access, we provided the following Passes to allow our users access to the pool and select services without the need to bring cash or other payment methods. 

Individual Passes 

Individual passes permit single user booking to all regular public swims, lap swimming, and aquatic fitness classes on the following terms: 

Yearly: Pass is effective January 1st, expiring December 31st of the same year. 

Seasonal: Pass has a specified effective and expiration date.  

Subscription: Pass is on-going and can be cancelled at any time. Subscriptions are valid if the monthly charge is paid. Subscriptions are billed on the 15th of each month for the next month of service. 

Multi-Pass: A legacy pass for those who had 10 or 30 visit ‘punch cards’ from our previous software system. 

Class-Pass: These are limited passes that were left-over from the transition from Class in 2018. Passes are printed on blue cards and not able to be redeemed online. 

Pay-As-You-Go: Only pay for what you use. Drop-in and session-based rates are available and can be paid online with Credit Card or in-store with cash, cheque, interact or credit. 

Family Pass 

Family Passes permit all account members booking to all regular public swims, lap swimming, and aquatic fitness classes on the following terms: 

Yearly: Pass is effective January 1st, expiring December 31st of the same year. 

Seasonal: Pass has a specified effective and expiration date.  

Pay-As-You-Go: Only pay for what you use. Drop-in and session-based rates are available and can be paid online with Credit Card or in-store with cash, cheque, interact or credit.  

Additional Benefits: Family Pass holders receive a 15% discount, per registrant for Aquatic Programs provided the pass is valid during the same period as the program. 

Aquatics Subscription 

Billing Period 

The Aquatics Subscription is billed on the 15th of each month automatically for the upcoming month of service. Should a payment fail and no correction made, the pass will expire at the end of the current month and service will automatically be terminated.  

Cancelling A Subscription 

Subscribers may start or cancel their pass at any time at Amilia.com or by contacting us. 

Cancellation of Passes for Fredericton Indoor Pool: Pausing your Pass 

Life happens. If you know you will be unable to utilize your pass for a specified period, please notify us beforehand, or as soon as possible. Each pass can be paused once per term, which applies an automatic extension to the pass end date. Depending on the term of your pass, an alternative option may be best suited. Please contact us at pool@fredericton.ca or 506 460 2273 for assistance. 

Cancellation Prior to Pass Start Date 

Passes cancelled prior to the effective date can be issued a full credit by any of our Front Desk Cashiers or Clerk. 

• Refunds will need to be requested in writing. Please direct all requests to pool@fredericton.ca or by letter mail to “397 Queen Street, Fredericton, NB, E3B 1B5” to the attention of the Recreation Officer: Aquatics. 

Cancellation After Pass Start Date 

Passes cancelled after the effective date will only be issued a pro-rated credit for the remaining time left on the pass. 

• Refunds will need to be requested in writing. Please direct all requests to pool@fredericton.ca or by letter mail to “397 Queen Street, Fredericton, NB, E3B 1B5” to the attention of the Recreation Officer: Aquatics. 

• No Credit for unused time lapsed 
• Please note that in all situations, refunds will not be provided for unused time that has already expired. Should you be unable to use your pass, for whatever reason, please see the section above on Pausing your Pass. 

Cancellation of Pass with Additional Program Benefits 

Family Pass 

When a Family Pass is cancelled, and the account member(s) are enrolled in an activity, a service fee for the difference of the activity fee may be charged to the account. 

Junior Lifeguard Pass 

Cancellation of a Junior Lifeguard Pass will result in the immediate termination of any enrollment or service within the Lifesaving Sport Fundamentals or SEALS programs. 

Short-term Facility Closures 

Annual Pass pricing is based on 60 visits per year.  

The Fredericton Indoor Pool has a routine shutdown of 14 days each year.  

Yearly pass holders are compensated during known facility closures with alternative access at another indoor pool, or a credit for the time available at the City’s discretion. 

Seasonal passes are pre-adjusted for price and duration to account for any planned facility closures. 

Subscription passes are not eligible during this period. 

Long-term Facility Closures 

In most cases, when a single activity is cancelled, pass holders will not be issued credits for time or service. However, in the event of a long-term service disruption all passes will be suspended effective the facility closure date, and extended for the period of closure. 

• Pro-rated credits will be issued for any remaining time left as of the closure date. 

• Credits will remain on the account for application to a new pass once the facility re-opens. Refunds must be requested in writing. 

Outdoor Pools 

Aquatic Pass benefits do not extend to Outdoor Pools and are valid only for the facility in which they are purchased for. 

Special Events 

Passes are not valid for use at Special Event Swims (ie. New Years Eve event). 

Terms and Conditions 

Booking Activities 

• Please consult the facility rules for expected behaviors and safety notices regarding the Fredericton Indoor Pool. 

• Pass holders can book into drop-in activities (ie. Swims, Fitness classes etc.,) online through fredericton.ca or Amilia.com without having to pay additional fees. Alternatively, users may contact us at pool@fredericton.ca or by calling 506 460 2273 for assistance with booking. 

• Please Note: We are unable to accept bookings left as voice messages. 

• Activities are available for booking up to a maximum of 8 weeks at a time. 

• When booking an Aquatic Fitness class, please ensure you will be participating in the program scheduled for that time. Users who arrive, but are not participating in the class, will be asked to leave. 

• Please note that some activities have age restrictions. Pass holders are not entitled to attend activities that they do not meet the criteria for. 

Cancelling Activities 

• Users who have a Multi-Pass may cancel their booking online up to 1 minute before the start of an activity. 

• All other users are not able self-cancel these bookings. For all cancellations, please contact pool@fredericton.ca or call 506 460 2273 for assistance. 

• Should your activity be cancelled by the City of Fredericton, a notification will be sent via the SmartRec platform to all who were registered for that date and time. 

• Multi-pass users will have their pass token returned. 

• Users who paid online with credit card will be credited the activity fee. 

• No credit will be issued for Yearly or Seasonal or subscription passes where the cancellation involved single-loss bookings.