Fredericton / Safety Services

Coronavirus (COVID-19)

Updated: June 22, 2020 | 9:12 am

    The City of Fredericton Municipal Emergency Measures Operations (MEMO) is actively monitoring the COVID-19 (coronavirus) situation and taking appropriate actions to protect the public and staff while continuing to deliver essential services.

    We are following the advice and recommendations of the Office of the Chief Medical Officer of New Brunswick and the Public Health Agency of Canada.

    NOTE: Don’t Flush That. While we applaud the sanitary measures your family and business are taking at this time, the City’s Water & Sewer Utility reminds residents that "flushable" wipes belong in the garbage, not the toilet. They clog the pipes in your home, as well as the City pipes, lagoons & sewage lift stations. Fredericton.ca/DoNotFlush

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    Payments & Permits

    City Hall Service Centre. Open weekdays for the public to access a wide range of City services and payments.  Details here.

    Many City payments and permits can be processed online:

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    Contact Us / Stay Informed

    • Service Fredericton. To contact the City or to report a problem related to City services, call 506-460-2020 or email service@fredericton.ca.  (Use this telephone number for after-hours calls for service.)​
    • For emergencies, call 911.

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    Grocery Store & Pharmacy Hours

    A list of grocery stores and pharmacies is provided for the convenience of residents.  Contact the stores directly for the most up to date information about hours of operation.

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    #SupportFredLocal 

    With the ever-changing landscape of COVID-19, here is how you can help support local businesses offering online ordering, delivery and/or other modified services.

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    People Helping People

    The City, together with our community agencies and partners, is pleased to present the following list of available local resources to help our residents.

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    City Council Meetings

    Regular Council and Council-in-Committee meetings, as well as Standing Committees, continue using a combination of in-person and virtual formats.  Agenda items for these meetings are currently focused on matters of governance related to keeping the City running.

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    Helpful Links

    • Government of New Brunswick: GNB.ca/Coronavirus
      • ​If you think you have symptoms, conduct a self-assessment.
      • GNB toll-free information line (1-844-462-8387) and email address (helpaide@gnb.ca) have been set up to help answer non-health related questions, including questions about compliance with the state of emergency. This phone number, offering services in both languages, is operational seven days a week from 8:30 a.m. to 4:30 p.m.​

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    Essential Services During COVID-19

    In support of our residents during a widespread illness such as COVID-19, the City of Fredericton will work to provided the following essential services.

    • 911 / Public Safety Communications 
    • Potable water & sewage treatment (reminder: Do Not Flush),
    • Fire & Police Protection
    • Waste Removal (Limited)
    • Roadway Operations
    • Critical Traffic Signals
    • Public Communications​ 

    Protective Measures
    Staff carrying out essential services will follow all provincial safety protocols to protect themselves and the public from COVID-19.

    This includes practicing social distancing, washing hands and/or using hand sanitizer, wearing protective gear, as appropriate, and cleaning high touch surfaces. Employees who feel ill will immediately be asked to self-isolate.

    Travel
    All travel involving City employees has been suspended until further notice.

    Employees who have traveled abroad are required to self-isolate for 14 days upon return (as per Public Health Agency of Canada’s guidelines)

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    Be Advised

    Following the Province’s State of Emergency Declaration on March 19, 2020, all staff working in non-essential City services have been directed to stay home in order to slow the transmission of the COVID-19 virus. Our office staff are nevertheless working remotely. Although we are focusing on the delivery of essential services, we will return messages and answer questions as quickly as possible. Thank you.