Fredericton Transit

This system helps hearing and visually impaired transit customers through audio and visual cues. They also let customers know they're getting on the right bus. Each stop is announced along with major destination and transfer points.

Providing a fixed route service that is accessible is important to Fredericton Transit.  That's why all city buses are accessible.

All city buses have the ability to lower the bus and engage the ramp.  For persons with mobility devices, operators will engage the ramp to assist with entering and exiting the bus.  Passengers using a mobility device can also use the priority space located on all city buses.  Any passenger using Fredericton Transit can request the operator to lower the bus or engage the ramp.

Please note:  Passengers who require a mobility device can board and exit the bus independently and safely.  Passengers who require assistance boarding and exiting the bus must be accompanied by an attendant, who can ride for free.  Transit operators will assist by deploying the ramp upon request and assist with securing a mobility device.

In 2022, Fredericton Transit installed closed-circuit television cameras to record incidents on or near the bus. Security cameras enhance the safety of both operators and customers on the bus and provide evidence for any security or incident investigation. These cameras record incidents in the passenger area of the buses and provide exterior views. The cameras have been installed on all city buses and are recording continuously. 

Fredericton Transit’s bike racks can now accommodate a wider range of bicycles, including fat-tire models up to 5.5 inches, year-round and on on-demand buses. Each rack holds two non-motorized bikes while the bus is in motion. One slot is for fat-tire bikes, while the other supports standard tires ranging from 20” to 29” (508 mm – 737 mm) with a wheelbase of up to 44” (112 cm). Please note that children’s bikes do not fit in the fat-tire space.

For safe loading, remove any loose items from your bike, inform the driver, and load from the curbside. Pull the rack down if it’s stowed, place your bike with the front wheel in the labelled slot, and secure it by positioning the support arm between the highest point of the tire and the head tube. This placement is crucial to prevent the bike from falling during transit.

When unloading, notify the driver, lift the support arm off the tire, and carefully remove your bike from the rack. Remember, always load and unload from the curbside or in front of the bus—never from the street side for safety.

Here are some tips and tricks on how to use bike racks properly:

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To unload, the customer should tell the transit operator they will be unloading their bicycle. Lift the support arm to remove the bicycle. The customer should then carry the bicycle off the road and signal to the transit operator, it’s safe to drive away.

Fixed route buses on Routes 18 and 20 were replaced with on-demand transit service.

The on-demand service has no fixed route or schedule. Instead, you can request a ride using the Fredericton Transit app or by calling 506-460-2212. Pick-ups and drop-offs will happen only at the existing Route 18 and Route 20 bus stops. Service is available Monday to Friday during: 6:30–10:30 a.m. and 3:30–7:30 p.m.

Download the app on Google Play or Apple App Store. 

What stays the same? 

• Same fare and transfer options
• Same payment methods
• Accessible transit
• Transfer to other routes at Kings Place
• Bike racks

What’s different?

• Expanded hours
• Use the new Via app or phone line to book
• Book the same day or up to 7 days ahead
• Smaller vehicle
• Queen Street stop at NBCCD/Compound will no longer be serviced

Why now?
Based on feedback received during public engagement efforts in 2024, this approach reflects community priorities and aligns with industry best practices for optimizing service in low-demand zones. It also supports the recommendations outlined in the Transit Strategic Plan.

Questions? Transit staff are here to help at transit@fredericton.ca.  

Fredericton Transit is enhancing its service to meet the needs of our growing community better.  Starting April 14, 2025, several routes will receive additional midday and peak-hour service, making travel more convenient and efficient for riders.  This expansion of service hours is in response to the increase in the number of customers using our service throughout the day.

Expanded 1/2 Hour Service
Now in effect:
•    Routes 10 & 11: Passengers on the south side currently have midday 1/2 hour service, an improvement introduced with the implementation of the STU UPass.
Starting on April 14, 2025:
•    Routes 12, 13, 14 & 15: Full-route midday 1/2 hour service will be added.
•    Routes 16 & 17: Midday 1/2 hour service will be introduced, but only on the south side of the city.
•    Routes 116 & 216: The PM peak 1/2 hour service will start one hour earlier.

These service enhancements are part of our ongoing commitment to improving transit reliability across Fredericton.

For updated schedules and route details, please visit here 

Sunday Service officially started in June 2024, where buses run between 9 a.m. and 6 p.m. Sunday Service features a new pilot: the Fredericton Crosstown Route, which travels from Two Nations Crossing on the north side to the Corbett Centre on the south side, with connections to buses running east and west on both sides of the river. The Crosstown Route includes four major connection points: Maple Street and St. Mary’s Street, then Kings Place, the Regent Mall, and the Corbett Centre. This new route will be used as a main corridor on Sundays as well as pick up customers at all stops along the way.

Fredericton Transit is pleased to offer open payment on city buses for $3.00 a ride.  This means customers can easily pay with their debit or credit cards, cellphone, or Smart watch (including Apple Pay). Some banks will show a pending charge of $5.50 the day a customer uses open payment. This is to reduce the number of interac payments processed. This will be corrected the following business day, once the payment has been processed. A reminder to tap on the screen for one to three seconds so payment goes through. The system will notify customers once payment has been approved.

Customers using debit or credit will only be able to pay by tapping their card (AMEX is not included). There is no option available to insert your card or type in your pin. And the scanning function to pay with the HotSpot app will be offered later in 2023.

If customers want to pay for tickets, they will need to tap separately for each ticket. If a customer requires a transfer, they still need to ask the transit operator for a transfer slip. Bus tickets, passes and cash will still be available for customers.

• City Hall Service Centre: 397 Queen St. 
• Shoppers Drug Mart: 440 King St. (Kings Place Mall)
• Shoppers Drug Mart: 1040 Prospect St.
• UNB Student Union Building: 21 Pacey Dr.
• Regent Mall Guest Services: 1381 Regent St.
• Shoppers Drug Mart: 269 Main St.
• Lawtons Drug: 435 Brookside Drive

More information about fares, tickets & passes

Customers are permitted to bring a service or emotional support animals on the bus. For the safety of operators and passengers, the service or emotional support animal must be secured at all times either on a leash or in a carrier. Service or emotional support animals are not required to be identified, but it is recommended that customers have documentation or information confirming the use of the service or emotional support animal and to provide it, if requested.

Regular pets are permitted on the bus if they are travelling with their owner in a locked crate.

Transfer passes are free of charge one way.  A customer can ask the operator for a transfer pass when connecting on another bus during their trip. Transfers are valid one way and available upon request for a continuous trip. Transfers are not required when using a pass.

Yes, as operators do not carry change while driving.

If snow is blocking your bus stop, stand in the nearest cleared driveway and wave down the bus once it becomes visible.

Yes! Operators will ask that a stroller be folded or collapsed. They must be less than 48 inches long by 24 inches wide. Passengers with a stroller may also use priority seating if available, however the stroller must still be folded.  Children should always be removed from strollers for safety reasons.

If you have lost a personal item on the bus email transit@fredericton.ca.  Please confirm the transit office has your lost item before picking it up, as your item may still be on the bus where it was misplaced. To pick up your lost item, visit Fredericton Transit at 470 St. Mary’s Street between 8:30 a.m. and 4:30 p.m.  You may also call Service Fredericton at 506-460-2020.

All passengers are required to wear: tops, bottoms, and footwear (Not including rollerblades). Those failing to meet these requirements will be denied service.

For the safety of passengers and Operators:

• Transit fare paid for a single ride trip is defined as: a trip from the passenger’s stop of origin on a given route to the destination on that route, or a destination on a subsequent route where a transfer has been provided to the passenger by an Operator.
• Riding around continuously on a bus is not permitted.
• Passengers boarding a bus that is heading to the end of the line with the intention of continuous service on a subsequent transit route may be asked to disembark the bus at the end of the line if there is a scheduled waiting period.
• When re-boarding the bus payment for the new single ride trip is required.
• If requested by the Operator, pass holders must disembark as well at the end of the line and show their pass when re-boarding

Customers who require the use of a service or emotional support animal are permitted to bring their service or emotional support animals into Fredericton Transit facilities and on all Fredericton Transit vehicles.

For the safety of Operators and passengers, the service or emotional support animal must be always securely leashed and remain under the care and control of the customer. If the service or emotional support animal poses a risk to others, misbehaves or the customer loses control of the animal, the Operator may ask the customer to disembark the transit bus. Service or emotional support animals are not required to be identified, but it is recommended that customers relying on service or emotional support animals have in their possession documentation or information confirming the use of the service or emotional support animal and to provide it, if requested.

Fredericton Transit recognizes that some people experience environmental sensitivities related to exposure to scents. Scents include fragrances, aromas or perfumes that add smell to something else. Some people with environmental sensitivities, or chemical sensitivities, may experience adverse health symptoms (e.g. allergic reaction, athsma, lung disease) when exposed to scents or chemicals. Use of scented products may aggravate the environmental sensitivities of others (passengers or Operators) and make them sick. All Fredericton Transit passengers are asked to take the following measures to help ensure transit rides are pleasant for everyone:

• Remember that some people suffer from allergies or other health conditions that are triggered by exposure to scented products.
• Avoid wearing strongly scented perfumes or products while riding public transit.
• Refrain from smoking near the front and rear doors of buses.
• Respect that others may have strong reactions to scents/smells and that public transit is for everyone

Transit recognizes that strollers are convenient for adults when travelling with children. At the same time, Fredericton Transit must be mindful of the safety of all its passengers when people board the bus with strollers. Therefore, for safety reasons, it is important to keep the central aisle of the bus clear so all passengers can safely enter and exit the bus as well as access seating.

In order to provide a safe and comfortable environment for all passengers when riding the bus, Fredericton Transit has adopted the following policy:

Types of strollers

• Allowed maximum size of stroller is 48 inches long by 24 inches wide;
• Anything bigger than the allowed maximum size that cannot be folded or collapsed shall not be permitted to board (i.e.- jogging stroller)
• Play buggies, plastic pull-along carts or wagons are not allowed on the bus.

Folded strollers

• Operators will ask that the stroller be folded (or collapsed);
• Passengers with a stroller may use the priority seating if available;
• Children should be removed from the strollers and placed in the seat or held securely and safely on an adult’s lap;
• Strollers will be folded and safely placed between the seats. Strollers are not to be placed in the central aisle.

Unfolded strollers

• Operators will ask that the stroller be folded (or collapsed);
• Passengers with a stroller may use the priority seating if available;
• Strollers must be securely held and the brakes must be locked before the bus begins to move; Strollers must not interfere with passengers or be in the isle.
• Passengers may be denied service during rush hour times or when space is limited;
• Passengers will not be denied service based solely on choosing not to fold a stroller;
• In some circumstances (i.e. - rush hour or limited space), be prepared to wait for a later bus to board with an unfolded stroller. It is recommended to plan ahead.

** Remember, if you chose not to remove the child from the stroller or not to fold the stroller while on the bus, you may be liable for any injury or damage that may occur to the child, yourself or other passengers **

Priority seating

• Passengers may use the priority seating area if there is room available;
• Raise the seats and lock the brake and hold the stroller securely before the bus begins to move. Before exiting, lower the seats for the next passenger.

Exiting

• When the bus comes to a complete stop, move to the front exit. For a full view of the exit area, pull the stroller behind you and lift up the stroller’s back wheels to gently and safely exit the bus.

It is the passenger’s responsibility to load and unload stroller when riding the bus. If you require assistance, travel with someone who can help you. The Operators are not able to offer assistance. At this time, most of the city transit buses are accessible, low-floor buses. However, be aware that some of the buses are not. Where an accessible, low-floor bus is being boarded, children in strollers may be wheeled aboard and the accessible ramp may be lowered, if requested.