Fredericton Transit

Fredericton Transit is in the process of evaluating the entire service network.  With the new technologies that have recently been put in place, ridership data and trip information is the first step to conducting the full evaluation.  The goal is to provide the most efficient and effective service in a cost-effective manner.  This includes ways to incorporate Sunday service.

Fredericton Transit is pleased to offer open payment on city buses for $2.75 a ride.  This means customers can easily pay with their debit or credit cards, cellphone, or Smart watch (including Apple Pay). Some banks will show a pending charge of $5.50 the day a customer uses open payment. This is to reduce the number of interac payments processed. This will be corrected the following business day, once the payment has been processed.. A reminder to tap on the screen for one to three seconds so payment goes through. The system will notify customers once payment has been approved.

Customers using debit or credit will only be able to pay by tapping their card (AMEX is not included). There is no option available to insert your card or type in your pin. And the scanning function to pay with the HotSpot app will be offered later in 2023.

If customers want to pay for tickets, they will need to tap separately for each ticket. If a customer requires a transfer, they still need to ask the transit operator for a transfer slip. Bus tickets, passes and cash will still be available for customers.

• City Hall Service Centre: 397 Queen St. 
• Shoppers Drug Mart: 440 King St. (Kings Place Mall)
• Shoppers Drug Mart: 1040 Prospect St.
• UNB Student Union Building: 21 Pacey Dr.
• Regent Mall Guest Services: 1381 Regent St.
• Shoppers Drug Mart: 269 Main St.
• Lawtons Drug: 435 Brookside Drive

More information about fares, tickets & passes.

Customers are permitted to bring a service or emotional support animals on the bus. For the safety of operators and passengers, the service or emotional support animal must be secured at all times either on a leash or in a carrier. Service or emotional support animals are not required to be identified, but it is recommended that customers have documentation or information confirming the use of the service or emotional support animal and to provide it, if requested.

Regular pets are permitted on the bus if they are travelling with their owner in a locked crate.

Transfer passes are free of charge one way. A customer can ask the operator for a transfer pass when connecting on another bus during their trip. Transfers are valid one way and available upon request for a returning trip.  Transfers are not required when using a pass.

Yes, as operators do not carry change while driving.

If snow is blocking your bus stop, stand in the nearest cleared driveway and wave down the bus once it becomes visible.

Yes! Operators will ask that a stroller be folded or collapsed. They must be less than 48 inches long by 24 inches wide. Passengers with a stroller may also use priority seating if available, however the stroller must still be folded.  Children should always be removed from strollers for safety reasons.

If you have lost a personal item on the bus email transit@fredericton.ca.  Please confirm the transit office has your lost item before picking it up, as your item may still be on the bus where it was misplaced. To pick up your lost item, visit Fredericton Transit at 470 St. Mary’s Street between 8:30 a.m. and 4:30 p.m.  You may also call Service Fredericton at 506-460-2020.

All passengers are required to wear: tops, bottoms, and footwear (Not including rollerblades). Those failing to meet these requirements will be denied service.

For the safety of passengers and Operators:

• Transit fare paid for a single ride trip is defined as: a trip from the passenger’s stop of origin on a given route to the destination on that route, or a destination on a subsequent route where a transfer has been provided to the passenger by an Operator.
• Riding around continuously on a bus is not permitted.
• Passengers boarding a bus that is heading to the end of the line with the intention of continuous service on a subsequent transit route may be asked to disembark the bus at the end of the line if there is a scheduled waiting period.
• When re-boarding the bus payment for the new single ride trip is required.
• If requested by the Operator, pass holders must disembark as well at the end of the line and show their pass when re-boarding

Customers who require the use of a service or emotional support animal are permitted to bring their service or emotional support animals into Fredericton Transit facilities and on all Fredericton Transit vehicles.

For the safety of Operators and passengers, the service or emotional support animal must be always securely leashed and remain under the care and control of the customer. If the service or emotional support animal poses a risk to others, misbehaves or the customer loses control of the animal, the Operator may ask the customer to disembark the transit bus. Service or emotional support animals are not required to be identified, but it is recommended that customers relying on service or emotional support animals have in their possession documentation or information confirming the use of the service or emotional support animal and to provide it, if requested.

Fredericton Transit recognizes that some people experience environmental sensitivities related to exposure to scents. Scents include fragrances, aromas or perfumes that add smell to something else. Some people with environmental sensitivities, or chemical sensitivities, may experience adverse health symptoms (e.g. allergic reaction, athsma, lung disease) when exposed to scents or chemicals. Use of scented products may aggravate the environmental sensitivities of others (passengers or Operators) and make them sick. All Fredericton Transit passengers are asked to take the following measures to help ensure transit rides are pleasant for everyone:

• Remember that some people suffer from allergies or other health conditions that are triggered by exposure to scented products.
• Avoid wearing strongly scented perfumes or products while riding public transit.
• Refrain from smoking near the front and rear doors of buses.
• Respect that others may have strong reactions to scents/smells and that public transit is for everyone

Transit recognizes that strollers are convenient for adults when travelling with children. At the same time, Fredericton Transit must be mindful of the safety of all its passengers when people board the bus with strollers. Therefore, for safety reasons, it is important to keep the central aisle of the bus clear so all passengers can safely enter and exit the bus as well as access seating.

In order to provide a safe and comfortable environment for all passengers when riding the bus, Fredericton Transit has adopted the following policy:

Types of strollers

• Allowed maximum size of stroller is 48 inches long by 24 inches wide;
• Anything bigger than the allowed maximum size that cannot be folded or collapsed shall not be permitted to board (i.e.- jogging stroller)
• Play buggies, plastic pull-along carts or wagons are not allowed on the bus.

Folded strollers

• Operators will ask that the stroller be folded (or collapsed);
• Passengers with a stroller may use the priority seating if available;
• Children should be removed from the strollers and placed in the seat or held securely and safely on an adult’s lap;
• Strollers will be folded and safely placed between the seats. Strollers are not to be placed in the central aisle.

Unfolded strollers

• Operators will ask that the stroller be folded (or collapsed);
• Passengers with a stroller may use the priority seating if available;
• Strollers must be securely held and the brakes must be locked before the bus begins to move; Strollers must not interfere with passengers or be in the isle.
• Passengers may be denied service during rush hour times or when space is limited;
• Passengers will not be denied service based solely on choosing not to fold a stroller;
• In some circumstances (i.e. - rush hour or limited space), be prepared to wait for a later bus to board with an unfolded stroller. It is recommended to plan ahead.

** Remember, if you chose not to remove the child from the stroller or not to fold the stroller while on the bus, you may be liable for any injury or damage that may occur to the child, yourself or other passengers **

Priority seating

• Passengers may use the priority seating area if there is room available;
• Raise the seats and lock the brake and hold the stroller securely before the bus begins to move. Before exiting, lower the seats for the next passenger.

Exiting

• When the bus comes to a complete stop, move to the front exit. For a full view of the exit area, pull the stroller behind you and lift up the stroller’s back wheels to gently and safely exit the bus.

It is the passenger’s responsibility to load and unload stroller when riding the bus. If you require assistance, travel with someone who can help you. The Operators are not able to offer assistance. At this time, most of the city transit buses are accessible, low-floor buses. However, be aware that some of the buses are not. Where an accessible, low-floor bus is being boarded, children in strollers may be wheeled aboard and the accessible ramp may be lowered, if requested.